Frequently Asked Questions

Everything you need to know about our soft play equipment and orders.

How long does shipping take for my IGLU Soft Play order?

Standard shipping typically takes 3-7 business days within the EU and 7-14 business days for international orders, depending on your location.

What materials are used in IGLU products?

Our products are made from high-quality polyethylene foam with a durable artificial leather (PVC) covering that is easy to clean and safe for children.

Can I return my items if I am not satisfied?

Yes, we offer a 14-day return policy. Items must be in their original condition and packaging to be eligible for a full refund.

Are your soft play sets safe for toddlers?

Absolutely. All IGLU products are CE marked and tested to meet international safety standards, ensuring they are free from harmful substances.

Do you offer international shipping outside of Europe?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.

How do I clean and maintain my soft play blocks?

Simply wipe the surfaces with a damp cloth and a mild detergent. Avoid using harsh chemicals to preserve the color and texture of the material.